Return, Exchange & Cancellation
At Fabriclore each fabric that we supply goes through strict quality check from multiple hands ensuring, accurate measurements, defect-free design or prints, undamaged and untorn condition.
A. RETURNS or EXCHANGE
In rare cases when you wish to return or exchange full or partial order either because order is not as per specification or product didn’t meet desired expectation, you may place a request for return or exchange by sending us an email at firstname.lastname@example.org with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of the order. The refund shall be subject to following conditions as detailed in clause no 1. And 2.
1. When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 15000 and above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
1.1.3. Fabriclore shall arrange pickup from your delivery location. Pick-up location has to be same as per shipping address. Incase our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost and share the scanned copy of the receipt via email/whatsapp, Fabriclore shall refund shipping charges as per the IndiaPost receipt.
1.1.4. All refunds are by-default processed as gift cards of equivalent value which a customer can use to buy products on www.fabriclore.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into source (pre-paid) or bank account (Cash-On-Delivery)
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture and colors is visible right at the time of product first unpacked
1.2.2. Fabric is abruptly torn and is not usable
1.2.3. Structure is loosely woven in part of areas or weave is damaged or torn
1.2.4. Weight per meter varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly vary and hence there shall always be some degree of gap between what you see online and in real.
1.3.2. Some peculiar types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.
1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
2. When Customer Changed His/Her Mind, or Did Not Like The Product
2.1. Refund Policy
In all such instances when a customer changed their mind or the fabrics didn’t meet to the set expectations of customer, and wish to return part or whole of the order, fabriclore shall accept the returns given that returned products qualify the conditions mentioned in clause 2.2. In such cases customer shall bear the full shipping charges and the refund shall be processed within 3 days from the date of receipt of returned order back at the shipping source.
2.2. Conditions of Returned Products
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.
1. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
2. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
3. You can cancel the order by either logging-into your account on our website or by calling us on customer care number.
4. If you had selected Cash on Delivery at the time of placing order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
If you still have any query about our Returns & Exchange policy kindly drop us an email at email@example.com, we will reply you within 1-2 working days.